What is Trezor® Wallet?

Trezor® is a hardware wallet family designed to keep cryptocurrency private keys isolated from the internet. By storing your seed phrase and signing transactions on the device itself, a Trezor® hardware wallet dramatically reduces the risk of remote theft, malware, or phishing attacks compared to software wallets.

Getting started — trezor.io/start & Trezor Suite

Always begin at trezor.io/start. The official portal guides you through firmware installation and initial setup, and links to download the Trezor Suite App. Trezor Suite (desktop and web flavors) is the primary interface for managing accounts, viewing balances, and performing transactions.

Trezor Bridge — what it is and when to use it

Trezor Bridge is a small local service enabling secure USB communication between your device and the Suite or a browser. If your Trezor® is not detected, reinstall the latest Trezor Bridge Download from trezor.io and ensure the service is running before retrying the connection.

Login, connection errors & troubleshooting

There is no cloud login with Trezor® — you unlock via the device PIN. Common issues include “Trezor Login not working”, “Unable to login Trezor” and “Error Connecting Trezor Account”. Try these steps:

  • Use an official USB cable and a direct USB port (avoid hubs).
  • Install or reinstall Trezor Bridge; prefer Trezor Suite Desktop if browser access fails.
  • Update device firmware through Suite and confirm the fingerprint shown on the device screen.
  • Clear browser cache, disable conflicting extensions, or try a different supported browser.

Account recovery & 2FA considerations

If a device is lost or damaged, restore funds using your recovery phrase (12/24 words) on another hardware wallet or a new Trezor®. Trezor® itself does not manage 2FA for external services — any "Trezor 2fa reset" must be handled with the third-party platform that issued the 2FA.

When to contact the Trezor Help Center

If you can’t resolve an issue with the steps above, consult the Trezor Help Center from the official site. Never share your recovery phrase with anyone claiming to be support and always verify you are using official links.

FAQs

1. How do I start setting up my Trezor®?
Go to trezor.io/start, install Trezor Suite and Bridge, and follow the guided initialization to create a recovery seed and PIN.
2. Why won’t my computer detect the Trezor®?
Reinstall Trezor Bridge, try a different USB cable/port, use the desktop Suite, and ensure no antivirus or browser extension blocks USB access.
3. Can I recover funds without the device?
Yes — use your recovery phrase on a new Trezor® or compatible wallet to restore access to funds.
4. What should I do for “Can't verify Trezor Wallet” errors?
Verify you downloaded Suite from trezor.io, update firmware, and follow device prompts to confirm authenticity during setup.
5. Where is official support?
Use the Trezor Help Center linked on trezor.io for step-by-step guides and official contact channels.